A Collection Agent helps banks and financial institutions follow up on overdue payments and customer accounts.
They contact customers, explain outstanding dues, follow up on payments, maintain records, and handle customer queries professionally.
Strong communication, negotiation, customer handling, patience, problem-solving, and basic financial knowledge are valuable skills.
Collection Agent experience can help professionals explore roles such as Collection Executive, Collection Officer, Supervisor, and Collection Manager.
Banking and BFSI training can help candidates develop practical knowledge and job-ready skills for financial services careers with SRMSB.