First point of contact in a bank  Helps customers with basic querie  Supports digital & branch service  A top entry-level job for fresher

Daily Tasks of a Customer Service Officer

– Help customers with account opening & update – Support UPI, ATM & digital banking issue – Handle service requests & documentation – Coordinate with teams for loans & product – Follow compliance while assisting customer

Skills and Qualifications Required to Become a CSO in Bank

– Any bachelor’s degree (B.Com, BBA, BA, B.Sc) – Good communication & English fluency – Basic banking & digital banking knowledge – Customer-handling & problem-solving skill – Training helps freshers perform better in interview

– Salary: ₹2.4 – ₹3.8 LPA – Performance incentives available – Growth path: CSO → Senior CSO → Assistant Manager → Deputy Manager → Branch Manager – Chance to move into sales or operations role

Salary & Promotion Path

How to Apply for CSO Positions in Leading Bank

– Apply on bank career portal – Join placement drive – On-campus hiring for fresher – Training programs with placement – Job Assured Banking Program helps you get selected

Enroll at SRM School of Banking (SRMSB) to start your CSO career