AxisPhone Service Excellence Academy
In collaboration with
1. Kick Start your Career – Join as Phone Banking Officer
2. Unique Program With Conditional Offer Letter at the Time of Admission
3. Position: Phone Banking Officer
4. Sourcing Model: Hire, Train & Deploy
5. Locations: presently Chennai
6. Starting Salary – INR 4.01 LPA*
7. Solid Career Growth Potential
8. Recover Program Fee in Less Than One Year of Employment
9. Job Location: Chennai
* includes incentives and benefits
SRM Group is one of the top-ranking education conglomerates in India. The group of institutions are well known for their multi-disciplinary research-intensive institutions combining academic rigour, evolving research ecosystem, entrepreneurial heritage, and pioneering faculty.
Recognizing the need to create modern bankers with good mix of skills in the areas of customer acquisition, relationship management and operations, SRM University and SRM School of Banking have crafted an academic framework that paves way for designing programs and courses, which can be tailor-made to suit individual banks requirements.
The SRM School of Banking, provides the entire spectrum of training needs for BFSI Industry, Online and Residential, spanning Entry Level Training, customized PGD Program in Banking and Finance, Domain Training Modules, Soft-Skills, Management Programmes and Leadership Development.
Eligibility
1.Any Graduate (10+2+3 Compulsory) with 50% marks and
above in 10 th , 12 th & Graduation
2. Good communication skills in English & Hindi mandatory
3. Fresher/Experienced candidate can apply. below 27yrs.
2. Good communication skills in English & Hindi mandatory
3. Fresher/Experienced candidate can apply. below 27yrs.
STEP 1: Register yourself by completing your online application form on this site.
STEP 2: Assessment & Interview by SRM School of Banking
- Complete paid assessment by SRM School of Banking.
- Interview by SRM School of Banking.
- Interview by Axis Bank.
STEP 3: Enroll & Pay Program Fee
The selected candidates are to enroll for the Phone Banking Officer Program by paying the requisite fee to SRM School of Banking. Axis Bank will issue a Conditional Offer Letter to those candidates who have enrolled for the Phone Banking Officer Program with SRM School of Banking.
Fee Structure
1-month classroom traning
Rs.45,000 + 18% GST
Job, Role & Compensation Related FAQs
Program Structure
This is a 30 Days In-classroom program covering the following:
- Module 1: Language Proficiency & Vocal Dynamics Skills
- Module 2: Introduction to Banking and Banking Products
- Module 3: Customer handling skills
- Module 4: Financial Selling Skills
Eligibility Criteria
Who is eligible to join this course?
- Graduate/Post Graduate in any stream with 50% marks.
- Maximum age limit: 28 years.
What is the selection process?
- Candidates need to clear an Online Assessment followed by two levels of interviews:
- Interview with SRM School of Banking Panel
- Final interview with Axis Bank
- Candidates clearing all three stages will be eligible to join the program.
Training Location
Where will the training happen?
The 30-day in-class training program will be conducted by SRM School of Banking in Mumbai.
Pre-requisites
What are the pre-requisites for the program?
Eligible candidates should possess good communication skills in English & Hindi.
Eligible candidates should possess good communication skills in English & Hindi.
Certificate and Offer Letter
Will I be receiving a Certificate at the completion of the Program?
- Certificate: Certificate from Axis Phone Service Excellence Academy by SRM SB.
- Offer Letter: Conditional offer letter from Axis Bank for candidates who have enrolled for the training programs.
Program Fee
What is the total fee of this program?
- Total Fee: Rs. 40,000 + GST @18%
- Covers one month of classroom training. Candidates are responsible for boarding & lodging.
Payment
When do I make the payment?
Payment should be made before the commencement of the training program.
Payment should be made before the commencement of the training program.
Documents Required
What are the documents to be submitted before the SRM School of Banking interview?
Various documents including PAN card, Aadhar Card, Academic Certificates etc., are needed during the selection process.
Various documents including PAN card, Aadhar Card, Academic Certificates etc., are needed during the selection process.
Refund Policy
Will SRMSB refund my fee if I exit in between?
SRMSB will not refund the fee once the training program has commenced.
SRMSB will not refund the fee once the training program has commenced.
Enrollment
Can I enroll in the Program while being in the final year of Graduation/ Post Graduation?
No. Graduate/Post Graduate can apply.
No. Graduate/Post Graduate can apply.
Loan
Is there any loan assistance for the program?
Yes. Loans are provided by a private finance company. Candidates can contact them directly.
Yes. Loans are provided by a private finance company. Candidates can contact them directly.
Job Role
What is the job role post successful completion of the program?
- Candidates who successfully complete the training program will be placed as Phone Banking Officer (Assistant Manager grade) at Axis Bank.
- The role of a Phone Banking Officer is predominantly Customer Service.
-
Be the best for our customers by:
- Delivering service with requisite courtesy and accuracy
- Adhering to product and process requirements, with nil errors
- Escalating customer issues to the right internal stakeholders
- Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores
-
Ensure process efficiency and effectiveness by:
- Complying to service and sales guidelines
- Achieving call quality targets
- Resolving customer queries at the first instance of contact, with minimum call handling time
- Cross-sell / upsell set products like:
- Loans and mortgages
- Priority / elite accounts
Work Schedule
Work Schedule
- The role is rotational shifts and week offs – 24/7 rotational shift.
- Work hours for Women: – 6:30 am to 9:30 pm (rotational shift)
- 2 days week off on a rotational basis.
- Week offs Any Random 2 days off / No Fixed Consecutive Offs
Stipend/Salary
Will I get a stipend/salary for the duration of OJT?
Candidates who join Axis Bank after training will be paid their salary as per Axis Bank terms.
Candidates who join Axis Bank after training will be paid their salary as per Axis Bank terms.
Annual CTC and Career Progression
What is the annual CTC I can expect when I join Axis Bank?
Annual CTC for Phone Banking Officer is 4.08 Lakhs Per Annum.
Career progression post 1 year of service?
For the initial two-year candidates will be in the Assistant Manager grade and progress as given in the Career Path.
Annual CTC for Phone Banking Officer is 4.08 Lakhs Per Annum.
Career progression post 1 year of service?
For the initial two-year candidates will be in the Assistant Manager grade and progress as given in the Career Path.
Contact Information
Whom should I contact for any doubts/clarification?
Please call 7566675666 or email at info.axispbo@srmsb.com
Please call 7566675666 or email at info.axispbo@srmsb.com
